Frequent Questions

The main difference between the Hawk gaming chair and the Ultra gaming chair models are the dimensions and features. The Hawk gaming chair was designed for small to medium users in mind, with a maximum height of 200 cm and weight of 110 kg. The Ultra gaming chair is capable of supporting users with a height of up to 200 cm and weight of 130 kg. The Ultra gaming chair is also more advanced with features such as built-in adjustable lumbar support for additional comfort.

Orders & Payment

We aim to provide all major payment methods.

You may pay for your order securely via Stripe using a debit card or credit card. Additionally, we also offer other payment options such as iDeal, Bancontact, Cartes Bancaires, SOFORT Banking and Przelewy24.

VAT exempt purchases are available to those who are eligible.

Please contact our dedicated support team so we are able to create a special order for you.


Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom.

Returns and exchanges

Shipping is free on every purchase.

Duelhawk aims to provide excellent customer service which is why we include free tracked shipping on all orders.

Warranty, Refunds & Returns

The Duelhawk Extended 5-Year Warranty Program may be purchased on all products

To be part of the Duelhawk 5-Year Extended Warranty Program, simply add it to your cart at checkout. Please contact a member of our customer service team should you wish to add it after you have made a purchase.

Product Assembly & Care

Currently all our chairs are sent unassembled and will be built upon arrival. In an effort to simply the process, all Duelhawk chairs come with a clear set of instructions and assembly guide.